One of our clients is in search for a Helpdesk Technician to join their team in the West Palm Beach Area. If you're looking to continue your career in a fast paced environment with the ability to learn more about I.T. please see below.

Description:

Helpdesk Analyst/tech - client needs an experienced helpdesk phone troubleshooter to handle Level 1 & level 2 technical support for the company's three thousand employees. This position takes calls or tickets from the 1st level incident trackers and primarily included the following issues: resetting passwords in Active Directory, troubleshooting network printer issues and mapping printers, installing software using Microsoft's SDCC, creating shortcuts, mapping drives, handling network connectivity issues and all technical issues a user has with Microsoft Office/Windows 7 functionality. Issues can be escalated to desktop support team or server/network team.. Must have 3-5 years minimum helpdesk/desktop support experience in a medium-large Microsoft Windows environment (1000+ users), along with at least one previous helpdesk/phone support position.

Skills:

Windows XP/7, Helpdesk, Dell, Troubleshoot, Connectivity, passwords, Active Directory

Top Skills Details:

Windows XP/7, Helpdesk, Dell, Troubleshoot, Connectivity, passwords, Active Directory

Additional Skills & Qualifications:

dress is business casual and the candidate must have extremely good customer service.

Job brief

Fast-pace and rewarding working environment. We are looking for a competent first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They will answer queries on basic technical issues and offer advice to solve them. This is a fast pace call center; attention to detail and the ability to multi-task is a must.

An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agencies reputation.

Responsibilities

• Provide first level assistance to clients

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

• May be asked to run data reports from our AS400/UNIX environment

Requirements

• Minimum of 2 years’ experience working an enterprise Help Desk\Call Center environment. Help Desk experience in a medium-large Microsoft Windows environment (1000 + users)

• Proven experience a

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.