Description We are looking for a meticulous Patient Care Coordinator to join our healthcare team in San Rafael, California. In this role, you will be the primary point of contact for patients, handling a variety of tasks including appointment scheduling, administrative duties, and customer service. You will be working onsite in a fast-paced call center environment, providing crucial support to both patients and healthcare providers.

Responsibilities:

• Answer multiple departmental phone calls, responding to customer requests including appointment scheduling, screening, and routing calls, and taking messages as appropriate.

• Communicate with healthcare providers regarding scheduling preferences and respond to urgent patient needs in accordance with established departmental protocol.

• Provide doctor-patient support using reference documents and online knowledge base tools.

• Actively participate in the achievement of organizational and departmental goals.

• Conduct various administrative tasks including maintaining information and paging directory databases, and processing internal forms.

• Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks.

• Resolve patient problems of a limited scope and complexity.

• Meet and exceed organizational and departmental service standards.

• Abide by hospital policies on attire, work habits, and relationships.

• Demonstrate excellent verbal and written communication skills, with a preference for speaking English and Spanish or other languages. Requirements

• Must have strong customer service skills

• Ability to handle documentation with accuracy

• Knowledge of policies and procedures related to patient registration

• Proficiency in scheduling appointments in a healthcare setting

• Familiarity with database management and scheduling software

• Ability to provide workstation support

• Excellent phone presence and interpersonal skills

• Typing skills and proficiency in clerical duties

• Fluent in English and Spanish languages

• Experience with scanning documents and handling video machinery

• Knowledge of SAN - Storage Area Network is desirable

• Familiarity with HealthCare.gov and its operations

• Experience in a call center environment is beneficial

• Proficient computer skills, including word processing

• Understanding of health care systems and database management

• Excellent written communication skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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