Revenue Program Manager

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Class Title

Revenue Program Manager

Class Code

5217

Salary

$88,931.57 - $108,145.31 Annually

• Definition

• Benefits

Classification Description Summary

Under general direction, plans, supervises, and coordinates the operations of revenue collections function for the City of Reno; ensures, applies, and enforces compliance of relevant laws, ordinances, rules, and regulations; coordinates assigned activities with other divisions, outside agencies, and the general public; and provides highly responsible and complex staff assistance to the Deputy Finance Director.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Plan, supervise, and coordinate the operations of the revenue collection functions for the City of Reno; ensure, apply, and enforce compliance of relevant laws, ordinances, rules, and regulations.

Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures.

Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.

Direct, coordinate, and review the work plan for revenue collections function; assign work activities and projects; monitor work flow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

Participate in the selection of assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Participate in the development and administration of assigned program budget; forecast funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; recommend adjustments as necessary.

Respond to staff, citizen, public, or other outside agency inquiries and complaints regarding unlicensed businesses, sewer billings and other City billings; perform field inspections as necessary; recommend corrective action as may be appropriate.

Supervise and participate in the review of license applications, including preparation and processing of quarterly license applications for submission to City Council.

Attend and make presentations before City Council regarding business licenses and sewer fee issues; make recommendations on ordinance changes.

Coordinate and assist in license revocations and other license litigations with the City Attorney's Office; appear in Court on the City's behalf in cases of delinquent fees and other hearings pertaining to licensing and sewer billing matters.

Oversee accounting adjustments and journals done in the business license, sewer, and accounts receivable sub-ledgers that affect the general ledger accounts.

Provide staff assistance to the Deputy Finance Director; maintain complex records and data retrieval systems; prepare statistical reports.

Coordinate revenue collections activities with those of other divisions and outside agencies and organizations.

Monitor and update revenue collections web page and ensure information is current.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:Operational characteristics, services, and activities of a revenue collection program.

Principles and practices of accounting.

Methods and procedures of business licensing and collection.

Principles and practices of investigative and inspection methods and techniques.

Principles of municipal budget preparation and control.

Principles of supervision, training, and performance evaluation.

Principles and procedures of record keeping.

Principles of business letter writing and report preparation.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

Coordinate and supervise revenue collections programs.

Supervise, direct, and coordinate the work of lower level staff.

Select, supervise, train, motivate, and evaluate staff.

Recommend and implement goals, objectives, policies and procedures.

Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.

Participate in the preparation and administration of assigned budgets.

Plan and organize work to meet changing priorities and deadlines.

Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.

Work cooperatively with other departments, City officials, and outside agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.

Recognize non-compliance and compliance with applicable business license ordinances.

Analyze problems, identify solutions, and project outcomes.

Respond to requests and inquiries from the general public.

Perform a variety of accounting functions and written reports.

Prepare clear and concise reports.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor's degree from an accredited college or university with major course work in accounting, business administration, or a related field.

Experience:

Four years of increasingly responsible accounting, business licensing, or inspection experience including one year of administrative and/or lead supervisory experience.

License or Certificate:

Possession of an appropriate, valid driver's license.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel to different sites and locations; extensive public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Other Requirements

RAPG Pro

R29

Last Update: 9/2018

JD 11/2018

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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