Job Description: The Move Manager’s primary responsibilities include (but are not limited to); Managing the Client relationship from consultation to job completion; Resolution and follow-up of customer complaints; Supervise on-site training of new hires; Conduct on-going training, coaching and performance management of current employees; Assist with marketing in coordination with owner; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution-based standards.

Roles and Responsibilities:

• Improving the operational systems, processes and policies in support of company goals

• Serves as Manager-On-Duty during move projects.

• Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, and move. 

• Reporting of all incidents/accidents to Owner.

• Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).

• Update daily progress to owner at the end of each workday. 

• Assist the owner with marketing the move/relocation services by networking and attending networking meetings as needed.

• Other responsibilities as needed.

  Qualifications & Skills:

• Ability to manage a team in a fast-paced and unique work environment.

• Excellent problem solving and decision-making skills.

• Above Average knowledge of Microsoft Windows, including Word, Excel and PowerPoint.

  Additional Qualifications:

• Outstanding interpersonal skills and a collaborative management style.

• Commitment to high professional ethical standards.

• Strong planning and organization skills with a sharp eye for attention to detail.

• Local candidates only : for Rapid City, SD area

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