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Senior Manager, Site Experience (Kiehl's)

New York, NY, New York

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Permanent

New York, NY, New York

Digital

Full - Time

06-May-2024

Senior Manager, Site Experience

Location: 435 Hudson St, New York, NY

Division: L’Oréal Luxe

Repors to: VP, Digital (D2C)

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:

• Most Innovative Companies - Fast Company, 2023

• Top 5 - Most Attractive Companies Worldwide Among Business Students - Universum, 2023

• Top 25 World's Best Companies - TIME, 2023

• Top Companies for Executive Women - Seamount, 2023

• Best Place to Work for Disability Inclusion - Disability Equal Index, 2023

  With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

  Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

  In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

  A Day in the Life

  The Senior Manager, Site Experience is responsibility for leading and executing the site experience strategy to ensure there is the best in class user experience on Kiehls.com including assets and PDPs.

  Requirements

• Bachelor’s degree required

• 5-7 years of experience

• Strong project management skills

• Digital experience

• Strong communication skills

• Strong time management skills

  Responsibilities

• Accountable for understanding and recommending best-in-class site functionality based on competitive analysis and iterative testing of site experiences

• Owner of all the inputs and aspects of the User Experience strategy.

• Oversee brand’s asset management process and the development of product detail pages for the brand’s .COM business.

• Develop an optimal digital product roadmap, based on data-driven insights and consumer feedback, to ensure a smooth experience for our consumers to help answer, educate, and inspire.

• Drive UX/UI excellence

• Use the diagnostic tools at disposal to foresee or fix any site-wide issues that may impact the user experience.

• Collaborate with the Developer Team to ensure all technical needs that the brand has identified are implemented

• Manage the brand’s 3P Vendor relationships.

• Partner with the L’Oreal LUXE Accelerator teams to implement user & A/B testing

• Incorporate SEO enhancements (based off observed trends and data-driven insights) within our site’s framework

• Responsible for brand’s website platform management, partnering with the L’Oreal USA product team to ensure site is maintained and ensure that best practices observed for other brands within the L’Oreal portfolio are implemented.

• Analyze KPIs/customer journeys to monitor and maximize effectiveness/ROI of both existing capabilities and new initiatives

  What We Offer

• Salary Range : $119,900.00 - $170,800.00

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

• Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval).

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

• Employee Resource Groups (Think Tanks and Innovation Squads)

• Access to Mental Health & Wellness Programs

  We Are Committed and Engaged

  Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

  We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

  If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

  All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.

  Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.