Job Description Summary

Job Description

Industry Focus Group :

GE Healthcare

Job Function :

Services

Job Family :

Products Logistics Repairs

Job Type :

Technician 1 - Biomedical

Role Summary :

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance

(PM) on customers’ basic biomedical equipment. Drives customer satisfaction through service

excellence.

Responsibilities :

1. Under supervision, evaluate basic customer biomedical equipment issues, implement

appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

2. May assist more experienced technicians on basic and more complex repairs/resolution.

3. Effectively communicate and partner with teammates and colleagues.

4. Follow appropriate GE policies, procedures, hospital protocol, and completes necessary

documentation.

6. Maintain daily communications with customers as directed, to ensure resolution and proper

follow-up, leading to strong customer relations and ongoing customer satisfaction.

7. As instructed, implement GE/customer facility contract and supports business goals/objectives.

8. Work as a member of local team to provide efficient service delivery to all accounts within the

assigned area.

9. When trained, able to share on-call responsibility.

10. Document all repair actions and submit reports/summaries according to schedule.

11. Ensure proper care of spares, tools, and test equipment, and ensure calibration.

12. Enhance and maintain technical knowledge of current standards, codes, and procedures

regarding safe and effective use of medical equipment through formal instruction.

13. Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online

resources) to answer questions when performing PM.

14. Meet Health and Human Services, Environment Health and Safety requirements, and all other

applicable regulatory requirements.

Qualifications :

1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical

Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC

Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and

2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

2. Analytical and communication skills with the ability to communicate technical issues to the

customer in an easy to understand manner.

3. The successful applicant must comply with GEHC’s standard background check, including a

post-offer drug test. In addition, during employment, the employee must comply with all customer

access policies, including but not limited to obtaining and/or providing proof of required

immunizations, and additional drug tests or background checks (including a federal government

background check if assigned to support a contract with the federal government).

4. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35

lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand

for long periods of time. Candidate must also be able to reach at, above and below shoulder level,

flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this

job may include color, close vision, distance vision, peripheral vision and depth perception.

5. Willingness to be available "after hours", or work a rotating On-Call schedule, including

weekends, for critical issues and coverage, as necessary. Quality-Specific Goals:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality

Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

type/position.

2. Complete all planned Quality and Compliance training within the defined deadlines.

3. Identify and report any and all customer quality or compliance concerns immediately to the

Quality Organization.

4. Ensure all work orders, vendor service reports, time and expense reports, PM activities,

purchase orders, and other duties are documented in an accurate and timely manner.

5. Ensure all test equipment is tracked and 100% calibrated on time.

Characteristics :

1. One year of experience performing troubleshooting and PM on basic electronic,

electromechanical or medical equipment following current standards, code, and procedures to

ensure safe and effective operation of those devices.

2. Strong knowledge of electronic digital circuitry and understanding of electronic and electromechanical

devices.

3. Experience interpreting schematic diagrams and perform effective repair and planned

maintenance on basic biomedical or electronic equipment.

4. Experience developing and maintaining good customer relations.

5. Experience interfacing with both internal team members and external customers as part of a

solution-based service process.

6. Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone)

and familiar with technological programs (e.g., Microsoft Office).

7. Change agent and process oriented.

8. Exhibit the mentality that customers determine our success.

9. Operate with efficiency and sense of urgency

10. Willingness to learn and adapt to changing environments.

11. Empower and inspire others.

12. Ability to deliver results in an uncertain environment, ability to multitask and prioritize.

Other :

For U.S. based positions only, the pay range for this position is $50,336.00-$75,504.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Application Deadline: junio 07, 2024