PAE, Inc User Trainer/ Sr. User Support Specialist in Dallas, Texas

Supporting the Most Exciting and Meaningful Missions in the World

User Trainer/ Sr. User Support Specialist

User Trainer/ Sr. User Support Specialist

Job Description:

  • Assist in setting up and operating end user support program for major applications in support of specific projects.

  • Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being used effectively, but also for litigation support and office automation applications.

  • Organizes, prepares, schedules and conducts training sessions.

  • Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.

Qualifications:

  • Must be able to obtain and maintain a USA government security clearance. (USA citizenship required.)

  • At least two (2) years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.

  • At least one (1) year must be experience with the specific applications being supported (IPRO, Concordance, and Relativity). Supervisory experience helpful. Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.

  • Experience with DOJ office automation environments extremely helpful.

  • Should be an expert user of the Government's word processing, spreadsheet, and email systems.

  • Excellent oral and written communications skills required.

  • Undergraduate degree strongly preferred.

Location:

U.S. Department of Justice, Tax Division, Dallas Tx.

PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf

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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at jobs@pae.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.