Job Information
Lenovo EMEA Region Customer Quality Engineer in Bucureşti, Romania
EMEA Region Customer Quality Engineer
General Information
Req #
WD00058990
Career area:
Hardware Engineering
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, December 6, 2023
Working time:
Full-time
Additional Locations :
Romania - Bucureşti - Bucharest
Hungary - Budapest - Budapest
Czechia - Praha - Prague 7
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
In this role, you will act as the EMEA Customer Quality Engineering focal to the geo stakeholders, help define and manage the communication cadence, work on projects related to EMEA customer quality, and facilitate onsite engineering tasks for stalled, widespread, or difficult cases with significant business risk. You will also work in tandem the EMEA Services team on collaborative projects and to collect actionable data on large-scale issues and the voice of the customers.
Role Priorities:
Management of Top issues
Region Stakeholder management
Interlocks with region stakeholders
Your detailed responsibilities will be:
• Manage Customer Quality Program in EMEA:
• Act as the Customer Quality Engineering focal to the region stakeholders, implement and oversee a program to monitor and manage product quality issues.
• Drive regular communication with stakeholders and executive sponsors to address top issues effectively, and promote Customer Quality Engineering in the region.
• End-to-End Resolution Improvement:
• Expedite investigation and resolution of critical product quality issues, collaborating with regional and global teams.
• Provide onsite customer engineering support for timely resolution, minimizing customer downtime.
• Utilize the Fu Pan process to identify improvements and best practices for product quality support in EMEA.
• Engineering Support on Product Quality Issues:
• Represent Customer Quality Engineering in EMEA for critical issues, leading end-to-end resolution.
• Offer guidance and direction to EMEA services and sales teams, collaborating with WW Customer Quality Engineering.
• Voice of Customer (VOC) Program Implementation:
• Establish regular communication with region stakeholders to gather feedback on addressing product quality issues.
• Engage and support largest customer deployments in region to capture feedback on product performance.
• Develop an early warning system to proactively identify potential product quality issues.
• Collaborate with EMEA Services Quality focal for ongoing product quality issues and proactive management of such issues.
• Conduct product pioneering reviews with large account customers in region supporting customers with their IT strategy and direction.
• Proposed Project Support:
• CXS Program: Participate in CX-focused audits, supporting deployment of CXS program in EMEA and conduct mass production audits.
• STAMP Projects: Prepare for initiatives improving quality outcomes in the region for the upcoming fiscal year.
What you'll bring:
Degreed engineer (electrical, mechanical, computer) or Computer Science strongly preferred
Demonstrated effective communication skills
Problem solving, analytical, and organization skills
5 years or more experience, with greater consideration for longer duration of relevant experience
What Lenovo can offer you:
Opportunities for career development & growth
Performance-based rewards
Flexible working environment (combination of working from home/office)
3 sick days per year
Additional vacation days
A broad selection of soft / hard skills trainings and individual mentoring
Base gross monthly salary from 2600 EUR, depending on experience + variable part 12% of your annual earnings
We are looking forward to discussing this position with you soon!
Lenovo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Romania - Bucureşti - Bucharest
Hungary - Budapest - Budapest
Czechia - Praha - Prague 7
Czechia, * Hungary, * Romania, * Slovakia
Czechia - Praha , * Hungary - Budapest , * Romania - Bucureşti
Romania - Bucureşti - Bucharest , * Hungary - Budapest - Budapest , * Czechia - Praha - Prague 7