Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

We are seeking a highly organized and dynamic F&B Manager to oversee the smooth operation of our restaurant. Responsibilities include ensuring maximum guest satisfaction, conducting daily pre-meal meetings, and supervising floor operations to maintain service standards. The role involves monitoring food quality, guest satisfaction, and restaurant cleanliness while implementing cost-effective measures to contribute to profitability. Administrative duties include budgeting, forecasting, scheduling, payroll management, and inventory control. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to upholding company policies and procedures to create an exceptional dining experience.

Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.

• Paid time off for relaxation and rejuvenation.

• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

• Complementary Golf, Skiing and Riding.

• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.

• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities

• To consistently ensure the maximum guest information in the restaurant.

• Pre-meal meeting conducted with service staff on a daily basis.

• Supervision of floor during operation.

• Insure that service personnel follow service scenario.

• Monitor timing of guest experience.

• Handle all complaints to the guests' satisfaction.

• To maintain a consistently smooth running operation.

• Service staff on duty as scheduled.

• Side-stands fully stocked with equipment..

• All side-work complete.

• Coffee, and roll warming equipment functioning.

• Insure station rotation in seating.

• Assist in seating or service of guests as necessary.

• Coordinate all functions in dining room during service.

• To monitor and critique the quality and consistency of the food product.

• Continuously check food quality and presentation coming from kitchen.

• Monitor guest satisfaction and comments regarding food.

• To be familiar with clients so that there is constant recognition of all repeat guests.

• Reservations reviewed on a daily basis.

• Reservations checked against the VIP list from the front desk.

• All special attention details handled properly.

• To maintain the physical atmosphere and cleanliness of the restaurant.

• Staff’s uniform and appearance meet specifications.

• Tabletops set to specifications.

• All menus inspected daily by hostess.

• During service, constantly inspect tabletops, side-stations and tray stands.

• All equipment in good condition and clean.

• All work areas maintained neat, orderly and clean.

• All lights and music adjusted appropriately for each meal period.

• To contribute to the profitability of the restaurant through cost control effectiveness.

• Administrative responsibilities:

• Monthly budget

• Monthly volume forecast

• Weekly volume forecast

• Weekly schedule

• Staffing requirements

• Weekly payroll forecast

• Payroll computation

• Food requisitioning

• Assist in end-of-month inventory

• Constantly perform positive up-selling techniques with service staff.

• Expedite table turnover and table resetting.

• Implement sales promotions and merchandising programs.

• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.

• Reconciliation/deposits

• Charge procedures

• House charge procedures

• Check control

• Walkouts

• Meal period change

• Reports

• Abstracts

• Know and adhere to all company policies and procedures.

• Know emergency procedures (including CPR) and work to prevent accidents.

• Be familiar with and enforce all policies related to liquor liability laws. Specifically:

• Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.

• Prohibiting sale of liquor to minors.

• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor’s degree or equivalent experience preferred

• Must have excellent interpersonal skills.

• Must provide excellent service to internal and external customers.

• Must have excellent oral and written communication skills.

• Must be attentive to detail.

• Must have excellent computer skills.

• Must be pleasant and friendly.

• Ability to work nights, weekends, and holidays

  Omni Hotels & Resorts is an Equal Opportunity Employer

Job LocationsUS-NH-Bretton Woods

Posted Date2 days ago(5/17/2024 9:14 AM)

Requisition ID 2024-109157

of Openings 1

Category (Portal Searching) Food & Beverage