About the Role: Care Access Navigator

Our company is growing, and we believe that our team is the key to our success! We are looking for a motivated, organized, and people first-oriented Care Navigator to ensure timely submission of medical documentation and insurance authorization requests.

Care Navigator Essential Functions:

• Serve as a brand ambassador for Vitra reflecting our vision, mission, and values

• Show a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members

• Ensures timely submission of medical documentation and authorizations requests

• Assists with administrative tasks including answering phones, directing calls, email correspondence, photocopying, sending faxes, scanning, filing, etc.

• Escalates client concerns and/or progress concerns to management as necessary

• Works with the Care Access Manager to ensure incoming and existing clients have updated medical docs in charts

• Maintains confidentiality of records in compliance with applicable laws and regulations

• Review incoming intake paperwork, prepare all required forms, and send initial requests for medical documentation

• Maintain database of Primary Care Provider contact information and confirm eligibility as MassHealth Providers

• Complete a high level of calls to doctor's office and hospitals to ensure timely return of outstanding documents

• Employ outstanding time management skills to ensure all new cases have forms sent out in a timely fashion while performing regular follow up on all outstanding requests

• Prioritization of workload based on clients' length of time in and progress through the intake process

• Performs any other duties as assigned

Care Navigator Requirements:

• Bachelors degree preferred

• Fluency in English and Spanish highly preferred

• Previous experience in home health care or other branch of health care preferred

• Excellent interpersonal and communication skills required

• 2+ years prior experience with high volume record processing required

• Creative problem-solving skills

• Demonstrated success with data-driven outcomes

• Customer service mentality

• Excellent time management skills

About Us:

Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.