Job Number 24063555

Job Category Public Relations & Communications

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Director, Communications + Change Management, is a key member of a cross-discipline Sustainability team, which is part of the Global Operations (GO) department, known for taking ideas into implementation across all brands, disciplines, and continents. This role will report to the Senior Director, Communications, Global Operations. The role is primarily responsible for leading planning and execution of the communication and change management activities for global stakeholders to achieve various sustainability targets, including a heavy focus on the company’s multi-year effort to transform and embed sustainability practices and processes across Marriot’s properties, operations, and supply chain. The Director, Communications + Change Management, Sustainability will play a key role in shaping and advising the global communications strategy based on their knowledge of the broader company strategy for Sustainability.

This role will build upon existing change management and communications activities. The Director will partner closely with colleagues across the sustainability team, Global Operations, continent teams, Global Communications and Public Affairs, and more. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

CANDIDATE PROFILE

Experience and Education

Required

• 4-year degree from an accredited university in Business Administration, Communications, or other related area

• 8+ years of relevant professional experience (change management learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance

• Experience with large-scale business transformation

• Subject matter expertise and passion for sustainability

• Outstanding formal and informal presentation skills.

• Basic project management skills

• Proficiency with Microsoft Word, Excel, and PowerPoint applications

Preferred

• Masters Degree

• Strong personal leadership, organizational, relationship-building, and negotiation skills.

• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.

• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

• Ability to juggle multiple projects and many stakeholders

• Ability to complete deliverables with high quality and up to established standards

• Ability to be detailed oriented, while maintaining alignment with broader organization objectives

• Prosci or other change management certification

CORE WORK ACTIVITIES

Stakeholder Engagement Plan and Execution

• Develop a comprehensive stakeholder engagement plan in partnership with sustainability leads, CLS leaders, and the Global Communications team and acts as the key connector between these areas.

• Drive the execution of the plan and influence key stakeholders with adoption of sustainability communications strategy.

• Provide consultation to key senior leaders and business partners on the creation and execution of initiatives.

Communications and reputation management

• Synthesize distinct programs, projects, and points of view into a compelling company-wide sustainability narrative.

• Identify, assess, and influence action on business and reputational opportunities and risks

• Conduct research and provide calculated recommendations to improve understanding, responsiveness, and clarity of communications.

• Partners to develop the change management plans for hotels, associates, and owners.

• Drives engagement of continent subject matter experts during change impact assessments.

• Partners to execute the plan and related deliverables to drive the required behavior change and shift to desired behavior.

• Responsible for partnering with Senior Leaders across Global Operations, Brands, and Continent teams to create and execute plan.

• Identifies and mitigates communication risks, manages escalations, resolves communication issues, and facilitates cross-group discussions for efficient program communications.

• Develops deep understanding of audiences to write, edit, and review communications that will resonate

• Provide change management support for the execution of all change management efforts for sustainably across GO for business transformation and improvement efforts.

• Provide content owners with appropriate strategic direction to maximize the effectiveness of their presentations, newsletters, and other communication vehicles supporting sustainability.

Recognition Plan

• Leads execution of the recognition plan for highlighting quick wins along the journey. The plan may include gamification, celebratory events, competitions, awards, and/or new supporting tools.

LEADERSHIP COMPETENCIES

Create Belonging-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

· Models and empowers others to monitor partner/customer feedback, satisfaction, and relevant metrics to deliver enhanced services.

· Applies existing data and resources to create innovative service strategies.

· Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.

· Models and coaches team on building and maintaining diverse partnerships & relationships.

Develop Others-Develop diverse, inclusive, and high-performing talent and teams.

· Fosters and environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.

· Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Talent Ratings, key strengths and opportunity areas, potential successors, etc.).

· Champions the attraction, development, and retention of a diverse workforce to drive innovation and engagement.

· Develops others by identifying needs, providing resources, ongoing feedback, and customized coaching, and setting appropriate shared department, team, and individual goals.

Lead Change-Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

· Engages in effective change management processes such as presenting the need for change in a way that encourages commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.

· Keeps leaders informed about key issues, communicates effectively, and courageously influencing others to support a point-of-view, gain alignment, or take action.

· Models, coaches, and holds others accountable for displaying a leadership style that conveys confidence, optimism, gains respect from others, and is dedicated to leading ethically and with a high degree of integrity.

· Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), into actionable plans to maximize external partner/customer commitment, satisfaction, and profitability.

Learn & Excel-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

· Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.

· Creates an environment where continuous learning is valued and encouraged and holds others accountable for maintaining and sharing current knowledge on industry and discipline trends, competitors, and advanced technical knowledge in area of expertise.

· Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.

· Builds partnerships across diverse teams to solve complex issues and improve performance.

Deliver Results-Set ambitious goals, create alignment, and drive execution.

· Coordinates with other departments and teams to set clear responsibilities for each group, as well as communicates clear expectations about how departments, teams, and individuals contribute to success.

· Monitors department, team, and individual performance, establishing clear standards, expectations, timelines, and budget requirements.

· Identifies and focuses on business opportunities that have the highest value for the Company.

· Manages department, team, and individual workloads by prioritizing tasks and delegating assignments appropriately, helping others understand work requirements, and obtaining resources departments and teams need to accomplish their work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.