Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Senior Operations manager you will support the Banking Financial Crime Process Operations assigned to you & ensure conformance of quality standards and all required SLAs and Client requirements as required to meet the business objectives. Provide guidance, support, and mentorship to team members. Role will require coordination with client & IBM stakeholders, documentation & maintenance of Process Documents, Root cause analysis / action plan framing & implementation to drive client satisfaction on overall operations processing.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities:

• Responsible for complying with the BSA requirements to prevent, detect, and deter money laundering and terrorist financing through the review of system generated Alerts and Cases

• You will be supporting Level 1 and Level 2 Case Investigations team. The responsibilities include detailed alerted Transaction Review, Due Diligence Research, Prior SAR/CTR filing review, and a decision to close with no risk or escalate case review to SAR recommendation accompanied by a thorough analysis narrative

• Ensure high quality standards are maintained by for accuracy and completeness identifying any discrepancies or red flags, providing feedback to analysts and collaborating with stakeholders to enhance process and controls.

• Conduct root cause analysis on errors or issues, participate in compliance reviews and contribute to development of training materials for analysts.

• Ensuring effective feedback is passed to the analyst on timely basis.

• The responsibilities include a thorough understanding in identifying red flags from the transactions data sets

• You need to be having excellent writing skills to narrate the entire investigation in a detailed narrative.

• Good to have prior SAR narrative writing skills

• Strong Case Investigation skills with understanding of FINCEN regulations. Analyze transaction data to identify red flags for possible suspicious activity.

Required Technical and Professional Expertise

• Anti Money Laundering, Enhanced Due Diligence, KYC & Transaction Monitoring Expertise of minimum 8

• Analyze transaction data to identify red flags for possible suspicious activity.

• Strong written and oral communication skills.

• Client partnership & Collaboration skills.

• Business Communication / Presentation Skills

Preferred Technical and Professional Expertise

• Stay current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends.

• Knowledge of various AML regulations including the USA PATRIOT ACT, the Bank Secrecy Act and OFAC.

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.