Description

We are looking for a results-driven account managers with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing the SEND product; meanwhile deliver first-class level of services to customer satisfaction. The Time-bound Account Manager (TBAM) for SEND will have experience building relationships with customers, and the ability to deliver results. Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products.. Responsible for maintaining performance, and working with sellers to adopt SEND product and improve unit commitment. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

Recruit sellers to adoption SEND program and ship FBA inbound to Amazon and drive their unit commit of SEND product providing seller a FBA inbound solution and delight our WW end user

Follow working process, improve productivity and efficiency by invent and simplify

Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.

Help generate high quality Seller insight and make influence product team and key stakeholders to make Seller’s lifer easier.

Help leader identify key business opportunities for the territory and execute toward a growth plan.

Help provide account management best practices and Help consolidate SOPs into the business development framework.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN | Shenzhen, 44, CHN

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers

• 2-5 years relevant experience in the sales and account management or related Job/industries

• Proven track record of managing relationships and/or projects.

• Exceptional interpersonal and communication skills. Demonstrated ability to influence audiences including those at the senior leadership levels.

• Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)

• Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

• Proven track record of taking ownership and driving results

• Ability to work under pressure.

• BA/BS required

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Cross-border learning/working experience is preferred